Frequently Asked Questions
Common questions about ordering, made-to-order, delivery, and the Chill Passport. Can't find what you're looking for? Reach us at kuchillgh@gmail.com.
What payment methods do you accept?
Payments are processed securely through Paystack, which supports card and mobile money payments in Ghanaian Cedis (GHS). We never see or store your card details.
Do you deliver outside Ghana?
Delivery is currently offered within Ghana only. Once your order is confirmed, we'll be in touch to arrange delivery or studio pickup.
Can I return a ready-to-wear item?
Yes — contact us within 7 days of delivery to arrange a return. Items must be unworn, unwashed, and with tags attached. Sale and limited-drop items are final sale.
Can I return a made-to-order piece?
Made-to-order pieces are cut and finished specifically for you, so they can't be returned or exchanged unless the piece arrives with a manufacturing defect. One fitting is included before your piece is finished.
How does made-to-order work?
It starts with a paid consultation — in studio or online — to discuss fabrics, silhouette, and design. A 70% deposit confirms your order and starts production; the balance is due before delivery. Measurements are always taken in person at the studio, never estimated online.
How do I book a consultation?
Sign in to your account, go to the Made-to-Order page, and pick an available date and time. Your contact and delivery details are saved to your account so there's nothing to re-enter next time.
What is the Chill Passport?
It's earned automatically after five or more purchases through a registered account (guest orders don't count). It unlocks The Chill Archives, The Great Wall community space, and Notes from the C.D. — access, not a discount.
How can I contact you?
Email kuchillgh@gmail.com, message @kuchillgh on Instagram, or use the contact form. Studio hours are Tuesday–Saturday, 10am–6pm, by appointment in Accra.