Shipping & Returns
How delivery, pickup, and returns work for ready-to-wear and made-to-order pieces.
Delivery
Once your order is confirmed, we'll be in touch directly to arrange delivery or studio pickup and to confirm timing. Delivery is currently offered within Ghana.
pick up
CUSTOMERS MAY ARRANGE FOR A PERSONAL RIDER OR REPRESENTATIVE TO COLLECT THEIR ORDER ON THEIR BEHALF. ONCE AN ORDER HAS BEEN HANDED OVER TO THE CUSTOMER'S DESIGNATED RIDER OR REPRESENTATIVE, KUCHILL IS NO LONGER RESPONSIBLE FOR ANY LOSS, DAMAGE, OR REPLACEMENT OF THE ORDER.
Ready-to-wear returns
If a ready-to-wear piece isn't right for you, contact us within 48 hours of delivery to arrange a return. Items must be unworn, unwashed, and with tags attached. Sale and limited-drop items are final sale.
Refunds
Approved refunds are issued to your original payment method once the returned item is received and inspected. Please allow a few business days for the refund to reflect.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us straight away with photos and your order number so we can put it right.
made-to-order pieces
MADE-TO-ORDER PIECES ARE CUT AND FINISHED SPECIFICALLY FOR YOU AFTER YOUR CONSULTATION AND DEPOSIT, SO THEY CAN'T BE RETURNED OR EXCHANGED UNLESS THE PIECE ARRIVES WITH A MANUFACTURING DEFECT. ONE FITTING IS INCLUDED BEFORE YOUR PIECE IS FINISHED.
CONTACT US
FOR ANYTHING ABOUT DELIVERY OR A RETURN, REACH US AT KUCHILLGH@GMAIL.COM.